Q: What payment methods do you accept?
A: We accept VISA, MasterCard, and Discover credit cards.  We also accept personal & certified checks, money orders, Western Union and Money Gram payments. 
Please make checks and money orders payable to STACKLABS. 
Mail your Check or Money Order to: Please write to sales@stacklabs.com to obtain our payment address.
For Western Union and Money Gram payments, please call us at +1 (832) 685-4747 to obtain detailed payment instructions. 
We provide a secure SSL 128-bit encrypted environment to protect your financial privacy during checkout.

Q: How is my product packaged?
A: Your products will be discretely packaged. No one else will know what you ordered.

Q: How will the charge appear on my credit card?
A: We bill discretely. The charge will appear on your credit card statement as “StackLabs.”

Q: How much does shipping cost?
A: FREE shipping is provided on ALL orders over US$99. Otherwise, you'll pay a low, flat rate of US$7.99.

Q: What ingredients are in the products?
A: Visit the product pages to view some of the key ingredients. Some products do not have the key ingredients listed to protect the formula from being copied.

Q: What if my shipment is held up or delayed at customs?
A: If your shipment is held up or delayed at customs, we will re-ship your order for FREE. Simply provide us a letter from your country's customs service. Orders almost always arrive the second time around.

International Shipping Fees, Import Duties and Taxes
Shipping charges for large international shipments will be calculated by weight and destination. Regarding import taxes and/or duties, Healthypetdepot.com's prices do not include import taxes, duties, and/or local customs fees (if any). You may have to pay such taxes/ fees once your order arrives to your country. These charges are separate from your shipping charge, and you will be billed directly for them through your local Customs or Mailing Authority. You, the customer, is solely responsible for any additional customs clearance fees; we have no control over these charges and cannot predict what they may be. It is your responsibility to make sure that you are allowed to import pet supplements from the USA into your country.

International Returns or Packages Refused
If the package(s) is returned to us because of an address error made by the customer, the customer refuses the package or the items ordered are not allowed into the country by the  local Customs Authority, the customer will be responsible for the shipping cost (if any) billed to Healthypetdepot.com for the return of the package. If the return shipping cost is greater than the cost of the goods ordered, Healthypetdepot.com will instruct the USPS to abandon the order, and there will be no credit issued to the customer for the order. If the package is intercepted by the local Customs Authority because items ordered are not allowed in the customer’s country and the package is abandoned, there will be no credit issued to the customer for the order. If the package is stopped by the local customs authority upon returning the product(s) to the United States, and the package is abandoned, there will be no credit issued to the customer for the order.

Your Country's Custom and Import Policies
It is important for you to become familiar with the Customs import policies of your country BEFORE ordering. Customs regulations vary greatly by country and lack of knowledge regarding such regulations can result in your order incurring high import duties, experience delivery delays, or even being returned to us. It is your responsibility to check with your local Customs Authority to see if your country permits the importation of our products from the USA. You are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.  Any fees charged to Healthypetdepot.com due to non-compliance with your country's laws and regulations will be charged to you, the importer. If an item or items are returned to us due to non-compliance with your country's laws and regulations, a refund will be issued for the merchandise only, less a re-stocking fee (20% of the cost of your order). Other charges such as quarantine, shipping, or warehousing fees assessed by your country’s local Customs Authority will also be discounted from your refund.

Q: How quickly will I see results?
A: You will begin to feel/see the effects of our products within 2-3 weeks. Keep in mind that your results will vary based on the frequency and intensity of your workout as well as your nutritional food intake during the time you take the products. For the quickest and best results, use the products in conjunction with a well balanced, high protein diet and an intense bodybuilding training and exercise program.

Q: What addresses do you ship to?
A: We ship worldwide (NO prescription required).  Worldwide includes all U.S. States, U.S. Territories, Internationally, APO , FPO, and P.O. Boxes.

Q: Can I order your products by phone or mail?
A: Yes. For phone orders, call us at +1 (832) 685-4747 and have your credit card ready.  For mail orders, simply create an account online, select your product(s), and proceed to the checkout section. When prompted to pay, just select the Check/Money Order payment option. Check and Money Order payments require that you print out the order form and mail it in to us with your payment. Please make all checks/ money orders payable to STACKLABS. Please write to sales@stacklabs.com to obtain our payment mailing address. Funds must be in U.S. Dollars.  As soon as your check or money order clears our bank, we’ll ship you your products.

Q: What if I experience any side effects using these products?
A: Our products are formulated to offer NO negative side effects. You will not get liver and/or kidney cancer/toxicity, acne, baldness, gynocomastia (bitch tits), testicular shrinkage, or water retention. You will actually keep your muscle gains! However, should you experience any negative side effects or unusual joint/ muscle pain while training, stop using the products and consult with a physician immediately.

Q: Are these products safe and of pharmaceutical quality?
A: Yes. All of our products are manufactured in a cGMP certified facility utilizing only the highest quality pharmaceutical grade ingredients. Our lab and the ingredients we use is inspected by the US FDA each year and passes inspection every time.

Q: What is your refund policy?
A: We offer a guarantee on all unopened products for a period of 7 days after the order date.
Opened or empty bottles will not be refunded.  Please return your product under a tracking number so your item can be tracked and delivered to us. Stacklabs.com is not responsible for returned items lost in the mail. 

No credit or refund will be issued without prior, authorized approval from our Customer Service Department.

All product returns must have prior, authorized approval from our Customer Service department.  Phone Customer Service at +1-832-685-4747, Monday – Friday, 9am-7pm CST or contact us by email at orders@stacklabs.com to get a return Pre-Authorization number and a return shipping address. An approved credit or refund will NOT include shipping charges previously paid.  For all approved returns, the customer is required, at customer’s expense, to return the products along with the Return Authorization Number.